Takes the turns of a voice-agent conversation (speaker, text, optional start/end...
https://ton.halowerk.com/v1/voice-agent-evalOverview
Takes the turns of a voice-agent conversation (speaker, text, optional start/end times) and your goal criteria (required phrases per speaker, success and failure phrases). Without any language model it detects, with German and English phrase lists: agent fallback/no-match prompts, user requests for a human, agent transfers, user corrections, repeated user utterances and repeated agent prompts (normalised Levenshtein similarity >= 0.8 / 0.9), and with timestamps: response latency after each user…